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I don't feel foolish. My comments were directed about the customer service side of the business -- and believe me, I had customers that I had to satisfy in the government, so I know something about customer service. The principles are the same, regardless of the business that they are applied to. People here gave some very valuable critiques of their experiences, yet from what I read, Mr. Oyster was just blowing them off and then posted that everyone was "negative" and a restaurant critic. Based just on his responses to the problems, it's likely I will never venture over to his establishment.
Additionally, I have been eating out my whole life. The man referred to everyone as a "restaurant critic" -- and anyone who eats out is in effect, a restaurant critic. I've eaten at some of the finest restaurants in the country, and some of the smallest and had bad and good experiences at both.
You don't just sling a business on the public. You have to build a business.
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