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Name: |
DJ
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Subject: |
Kowaliga Marina Service
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Date:
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6/12/2011 11:59:14 AM
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Has anyone had problims with the service work and or customer service at Kowaliga marina's service department?
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Name: |
Feb
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Subject: |
Kowaliga Marina Service
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Date:
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6/12/2011 12:58:22 PM
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No
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Name: |
larson
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Subject: |
Kowaliga Marina Service
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Date:
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6/13/2011 9:45:38 AM
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Screwed my boat up up from just changing the starter. up trim did not work, wires left loose for tilt trim guage which still does not work. left one battery disconnected, as well as the ground cable to the engine block. my favorite is they left four spark plug wires off one side of the engine. qouted one price and went to pick boat up and they asked for alomost double. bo was great and corrected the pricing problem, however I did not find the rest of the stuff until I towed it almost thirty miles back home and went to put it in the water.
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Name: |
rock
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Subject: |
Kowaliga Marina Service
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Date:
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6/13/2011 12:44:48 PM
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They will never work on my boat. They have always had that elitist attitude. Grew up on the lake no matter who owned it managed it always been that way.
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Name: |
FlyFish
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Subject: |
Kowaliga Marina Service
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Date:
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6/14/2011 8:47:40 AM
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Second that...would only use them if you needed a part to fix yourself and they were convenient to purchase it from them
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Name: |
Maverick
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Subject: |
Kowaliga Marina Service
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Date:
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6/14/2011 7:34:27 PM
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Told me the rectifier on my Sea Doo was bad and had to replace the entire Compute Module at a cost of $1500 as the tech said the rectifier was attached to such.
Wrong if you take the Computer Electronics out the rectifier is attached, but comes off by unscrewing 2 screws. Cost to replace was like $80. Was a DIY project after I looked at a parts schematic.
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Name: |
Ulysses E. McGill
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Subject: |
Kowaliga Marina Service
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Date:
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6/14/2011 11:51:47 PM
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I never went back for service after a line of BS they gave me 10 years ago.....I will still buy a part or oil there now and again because they are close, but I can't imagine using them for regular service with the options we have around the lake.
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Name: |
Friendo
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Subject: |
Kowaliga Marina Service
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Date:
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6/15/2011 1:39:57 PM
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We have stored our boat at Kowaliga Marina for several years now with mixed results. I do believe their service has improved, especially over the last year or so. However, during the first two years, there were multiple instances that caused us to reconsider using them for boat storage and service. In the past, we have noticed the "elitist" attitude to which another poster referred, from the standpoint that the larger, more expense boats (presumably purchased directly from Russell Marine) and their respective owners were sometimes given quicker/preferential service and treatment. However, I have noticed this attitude subside somewhat in recent years. The only recent issue I have had with them was that we were quoted one price on the phone to fix an issue with our boat, but were subsequently billed a materially higher amount than the original quote, with the reason being that the service took longer than budgeted.
We continue to use Kowaliga due to the geographically close proximity to our house, but would be curious to know if the issues that I mention above are prevalent at other marina’s around the lake.
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